Convera GlobalPay

What is Two-Factor Authentication and why is it now required for logging into GlobalPay?

Two-factor authentication is a security feature where a user must provide two pieces of identification in order to validate they are who they say they are. Two-factor authentication is being introduced as an alternative to digital certificates, the original two-factor authentication security process of GlobalPay.

Can I change to a different two-factor authentication method?

Yes, this can be done either by an authorized personnel updating the user configuration form and submitting it back to Convera or by configuring the user on GlobalPay itself from the Configure tab.

The email address/mobile phone number is incorrect, how can I get it corrected?

Yes, this can be done either by an authorized personnel updating the user configuration form and submitting it back to Convera or by configuring the user on GlobalPay itself from the Configure tab.

I haven’t received the SMS/text or email message?

First, check to ensure that your mobile phone number or email address is correct. If it is correct, please ensure that it did not go to a SPAM or “Junk” folder. At the bottom of the page is a link to resend the passcode, clicking this will send a new message. If a few minutes have passed and you still have not received the message, please contact a local Convera representative for assistance.

United States 1-800-290-8076	Poland 800.88.98.98	Singapore 65.6494.8282
United Kingdom 0800 015 4445	Australia 1800 065 763	New Zealand 0800 436 739
Switzerland 41 (0) 848 80 42 42	France 0805 980 233	Canada 1-800-290-8076
Czech Republic 800.10.20.30	Hong Kong 852.2853.9867

I can’t remember my registered PIN?

At the bottom of each page is a link called “Forgot PIN”. This will direct you to contact a Convera Representative who can send a new temporary PIN.

United States 1-800-290-8076	Poland 800.88.98.98	Singapore 65.6494.8282
United Kingdom 0800 015 4445	Australia 1800 065 763	New Zealand 0800 436 739
Switzerland 41 (0) 848 80 42 42	France 0805 980 233	Canada 1-800-290-8076
Czech Republic 800.10.20.30	Hong Kong 852.2853.9867

How can I reset my PIN?

At the bottom of each page is a link called “Reset Pin”. Before you will be asked to reset your PIN, you will be prompted to enter the one-time password, which is your existing PIN and the Passcode. After a successful one-time password is entered the next page will prompt you to enter and confirm a new four digit PIN.

I don’t have access to my email address/mobile phone to retrieve the Passcode, how do I get logged into GlobalPay?

Unfortunately, you will need access to whichever method you are configured for. Alternatively a user with user administrative privileges can modify the method within the Configure tab in GlobalPay.

I have entered my one-time password and selecting Authenticate and I can’t get logged into Global Pay?

First check to ensure that you PIN and Passcode is correct, if not an error message should be displayed on the page indicating the reason that you are not able to log into GlobalPay. If you are presented with an Event ID, please make a note of the Event ID and contact Convera.

My email address/mobile phone number has changed, how do I get it updated in GlobalPay?

This can be done either by an authorized personnel updating the user configuration form and submitting it back to Convera or by configuring the user on GlobalPay itself from the Configure tab.

I would like to switch the method my account is enabled for, how can I do that?

This can be done either by an authorized personnel updating the user configuration form and submitting it back to Convera or by configuring the user on GlobalPay itself from the Configure tab.

I keep getting an error message, what should I do?

The error message should either indicate the reason that you are unable to log into GlobalPay or provide and Event ID and prompt you to contact Convera. Please make a note of the Event ID and provide it to the Convera representative.

FAQ